We are currently seeking a full-time Clinical Receptionist to join our team at PrimaMed, located in Zurrieq. As a Clinical Receptionist, you will play a crucial role in providing exceptional customer service, ensuring smooth operations within the clinic, and assisting medical professionals with patient management.

The Clinical Receptionist is responsible for creating a positive patient experience by obtaining patient information, providing guidance on clinic procedures, and assisting with minor diagnostic procedures and equipment sterilisation. Successful candidates will exhibit a proactive approach to ensuring excellent patient care and have experience in clinic administration.

Responsibilities:

• Greet and welcome patients and visitors warmly and professionally, creating a positive experience.
• Assist patients with check-in procedures and obtain necessary personal and health information, preparing patient files.
• Maintain accurate patient data records for evaluation and health insurance purposes.
• Perform minor diagnostic tests and procedures as directed by healthcare professionals.
• Promote patient safety by maintaining a clean and hygienic environment in examination and procedure rooms.
• Mediate between patients and healthcare providers as needed.
• Guide patients through the clinic’s various facilities and procedures.
• Set up and stock examination and procedure rooms.
• Sterilise medical equipment and sanitise designated areas

Additionally:

• Coordinate patient appointments, ensuring efficient scheduling and timely patient flow.
• Handle incoming and outgoing correspondence, including emails and mail.
• Order, receive, and manage stock, including medical supplies and office equipment.
• Handle billing processes and assist with insurance-related inquiries.
• Perform general administrative tasks such as filing, data entry, and record keeping.
• Collaborate with other staff members to maintain a positive and cooperative work environment.

Qualifications:

• Excellent communication skills, both verbal and written in Maltese and English.
• · Strong customer care skills with a friendly and welcoming demeanour.
• Attention to detail and ability to maintain accuracy in data entry and documentation.
• Proficient knowledge of computer systems and software, including Microsoft Office Suite and POS systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Previous experience in a similar administrative or receptionist role is preferred
• Knowledge of medical terminology and experience in a healthcare setting will be considered as an asset.
• Must be reliable, punctual, and able to work independently with minimal supervision.